Direct Sellers' Guide to Choosing a Customer Service Provider

Should you add a physical location to your channel mix?

Direct sellers and e-retailers face many challenges posed by increasing consumer demands for fast, free shipping and multi-channel shopping experiences. Local pick-up centers offer a solution for meeting these expectations while providing additional benefits that improve the sellers' bottom line. 

If you are considering building a local pick-up center, you're likely asking yourself many difficult questions — including whether you can handle the logistics internally or you will partner with a customer service provider to manage the process for you. 

The guide offers a framework to help you:

• assess your current operations
• choose the right logistics & customer service partner
• prepare your team for launch
• set expectations for what your customer service partner should provide

Complete the form to get our free Direct Sellers' Guide to Choosing a Customer Service Provider, and start growing your physical presence today.