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When a Store is Not A Store: How COVID is Transforming Retail


Most consumers don’t spend much time thinking about the innovations that make it easier and more convenient to buy things. They simply adapt to a steady stream of new tools -- like digital wallets, mobile apps, and on-site delivery services -- as they come along.

Topics: local sales center omnichannel shopping Amazon retail

Will Amazon Prime Day Lift All Boats Again This Year?

2020 was a confusing year for retail, but at least it ended better than it began. And as the world slowly reopens for business in 2021, all evidence suggests that consumers are ready to reopen their wallets as well.

Topics: Black Friday e-commerce shopping customer pick-up center local sales centers Amazon

When Black Friday Comes, We Want In-store Pick Ups and Free Delivery

Thanksgiving 2019 falls late in the month — November 28th, to be exact — which means there are six fewer shopping days between your last bite of turkey and your first sip of Christmas eggnog. This fact isn’t lost on retailers, who spend all year figuring out how to get a larger share of holiday expenditures. One emerging strategy is to supplement conventional last-mile delivery with convenient local walk-in centers to provide better customer service, especially in busy urban markets. 

Topics: Black Friday click-and-collect Amazon porch-privacy holiday package theft mobile shopping

Will Amazon Key Reduce Porch Piracy over the Holidays?

Package theft is particularly problematic around the holidays. But will that make consumers more open to delivery people entering their homes with Amazon Key?

Nearly 11 million U.S. homeowners had a delivered package stolen within the past year. This unfortunate side effect of the e-retail boom has many consumers searching for secure measures to keep their packages safe. Amazon, the company who is responsible for more e-retail than anyone else in this country, thinks they may have the solution in Amazon Key.

Topics: e-commerce porch piracy Amazon managed pick-up centers holiday package theft last-mile challenge solution

How AI May Play a Role in Solving Last-Mile Challenges

Last-mile challenges are a constant thorn in the side for most e-commerce businesses. Artificial intelligence, however, may have a role to play in solving this problem.

So goes e-commerce, so go last-mile solutions

As e-commerce continues its rise, the importance of last-mile delivery services only increases. Often a business’ reputation is tied to the type of delivery service a customer receives. Knowing this, it becomes imperative for e-commerce businesses to stand out and deliver the goods (literally and figuratively) in a timely manner.

Topics: last-mile delivery solutions artificial intelligence drones Amazon autonomous vehicles