Cura Resource Group
Our returns management services handle every return from the customer’s request until the item earns something again: back on the shelf, back to the vendor, repaired or sold off. A returned item costs you money every day it sits in a box.
Cura Resource Group runs returns at all three of our warehouses, for parcels from shoppers and pallets from stores. Most returned stock is ready to sell again in days, not weeks.
Every return follows the same path, and you can see each step.
Your customer requests a return through our returns portal and gets a return label and a return merchandise authorization (RMA) number. The RMA tells us what to expect before the box arrives, so nothing turns up unannounced.
At the dock we scan the RMA, open the package and compare what came back with what the order said. A return that matches moves on. One that does not goes to a separate check, covered below.
We grade every item by condition: new and resellable, needs repackaging, needs repair, or not sellable. The grade decides where it goes next, so nobody guesses at the shelf.
Our return reports show why each item came back, what condition it arrived in and what we did with it. Reason codes add up over a season, and they often point to a sizing chart or a product description worth fixing.
Shoppers send back single parcels. Retailers send back cartons and pallets, often with their own paperwork and deadlines. We handle both, and both land in the same stock count you sell from.
That matters if you sell online and to stores at once. A pair of shoes a shopper returns on Monday can fill a store order on Wednesday. It never sits in a separate returns pile. Our omnichannel fulfillment services run the outbound side of that same inventory.
Some returns are not what they claim to be. We check for empty boxes, swapped items and serial numbers that do not match the original order.
When something looks wrong, we hold the item, photograph it and report it to you before any refund goes out. You decide what happens next, with the evidence in hand.
Most of it is back on sale in days, not weeks. Speed matters because a returned item loses value while it waits: seasons end, prices drop and the next size run arrives.
For the full cost of a slow return, from shipping to markdowns, see our guide to ecommerce returns management.
All three of our warehouses process returns, so a return can go to the site closest to your customer.
Returns management covers what happens once a customer sends something back. Reverse logistics is the wider flow of goods moving backward through the supply chain, including returns to vendors, recalls, repairs and recycling. Our reverse logistics services cover both, so a returned item and a recalled pallet can move through the same team. Our disposition steps also cover what are often called the 5 R’s of reverse logistics: returns, resale, repackaging, repair and recycling.
A return merchandise authorization is the approval your customer gets before sending an item back. Its number links the return to the original order. The warehouse knows what to expect, and your customer service team can track it.
Yes. We take back cartons and pallets from stores and distribution centers as well as single parcels from shoppers. Sellable stock from both goes back into the same inventory.
You set the rules. Depending on what you choose, we return faulty goods to the vendor, send items for refurbishment, or liquidate, donate or recycle what is left.
Yes. We give every return a reason code and a condition grade, and our reports show both alongside what happened to each item.
We quote after we see your return volumes, your product types and how you want unsellable items handled. Simple restocking costs less per item than repair or refurbishment, so the price follows the work.
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Contract Logistics | Warehousing | Order Fulfillment | Cross-Docking | Inventory Control
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