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Last-Mile Delivery Outlook for 2020: Five Key Retail Trends to Watch This Year


 

We saw so many changes in retail logistics in 2019, from “BOPIS” to the rise of direct-to-consumer pop-up shops. Here are our predictions for the next 12 months.

Topics: click-and-collect artificial intelligence amazon delivery retail

When Black Friday Comes, We Want In-store Pick Ups and Free Delivery

Thanksgiving 2019 falls late in the month — November 28th, to be exact — which means there are six fewer shopping days between your last bite of turkey and your first sip of Christmas eggnog. This fact isn’t lost on retailers, who spend all year figuring out how to get a larger share of holiday expenditures. One emerging strategy is to supplement conventional last-mile delivery with convenient local walk-in centers to provide better customer service, especially in busy urban markets. 

Topics: Black Friday click-and-collect Amazon porch-privacy holiday package theft mobile shopping

Top Posts about Last-Mile Challenges for Direct Sales and E-Commerce (6-10)

We intend this blog to be a resource for direct selling and e-commerce businesses trying to overcome last-mile delivery and shipping challenges. We want to keep you informed about the latest news and trends in your industries, particularly when it comes to last-mile challenges and customer pick-up centers. This is the second part of a two-part series recounting our most popular blog posts covering these topics. See part one here. 

Topics: customer service direct sellers last-mile delivery solutions e-commerce click-and-collect