Joe Craparotta, on October 24, 2016
E-commerce has been on the rise for years. And now, for the first time ever, research shows that shoppers prefer to purchase online rather than in stores.
But that hasn’t eliminated businesses’ need for a physical location entirely. In fact, along with the popularity of online shopping, another trend has emerged that is forcing companies to rethink their supply chain and inventory strategies: the cross-channel shopper.
Joe Craparotta, on October 18, 2016
Are you delivering when it comes to customer service? And not just as compared to your direct competitors. A recent Accenture study found that customers compare and contrast their digital shopping experiences — even those that offer totally different products or services.
That means the bar has been set by e-commerce giants like Amazon and Zappos, who are known for their customer service. These companies have grown customer expectations. Customers now expect, above all, two things:
Joe Craparotta, on October 5, 2016
Think about any direct-selling business and a digital-first approach is probably not what comes to mind. But, young entrepreneurs launching direct-sales endeavors are changing how today’s businesses operate.
Joe Craparotta, on October 4, 2016
Consumers today expect speed and convenience when it comes to getting their products in hand. To meet that demand, many e-commerce retailers and direct-sales businesses are choosing automated locker systems as a last-mile delivery solution. For example, online giants like Amazon have placed locker systems in convenient, easily accessible, and safe locations, like 7-11 and Staples office supply stores.
