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Does Anyone Still Use Cash?

It may seem like credit card processing fees are an unavoidable part of doing business today, but many people still prefer to make cash transactions. To thrive, merchants need to get creative about accepting cash for online purchases. 

In this post, we take a look at why cash is still king when it comes to cutting operational expenses like credit card processing fees and why it still matters to your bottom line.

Topics: cross-channel shopper e-commerce shopping customer pick-up center local sales centers hispanic consumer

Habits of Successful Omnichannel Businesses

Take a look at the latest trends in retail, and one fact becomes abundantly clear: e-commerce is the only place where substantial growth is occurring. With double-digit growth annually over the past few years, e-commerce is the future of retail. 

But not all e-commerce is created equal. By that I mean not every e-commerce business knows what it takes to be successful in the current customer-centered climate. 

Topics: customer service cross-channel shopping cross-channel shopper e-commerce omnichannel business

Getting Inventory to the Point of Demand: An Alternative for E-commerce Businesses

A few weeks ago, I blogged about one of the most dynamic new trends in e-commerce: cross-channel sales. This is the trend toward consumers selecting and buying their items online and picking them up at a physical location, be it a retail store or distribution center.

Topics: last-mile delivery void customer convenience center cross-channel shopping cross-channel shopper e-commerce

E-Commerce’s Newest Twist: The Cross-Channel Shopper

E-commerce has been on the rise for years. And now, for the first time ever, research shows that shoppers prefer to purchase online rather than in stores.

But that hasn’t eliminated businesses’ need for a physical location entirely. In fact, along with the popularity of online shopping, another trend has emerged that is forcing companies to rethink their supply chain and inventory strategies: the cross-channel shopper.

Topics: cross-channel shopping cross-channel shopper customer demands