The courier service industry has undergone dramatic changes in almost every respect, from types of products shipped to customer demands and expectations. 

With a surge in e-commerce across global economies, the highly competitive courier service industry has drastically evolved to meet consumers’ ever-changing needs. But there is one challenge that the courier industry has always faced: how to deliver goods or packages safely to their destination, into the customer’s hands faster and easier.

Customer convenience centers help businesses reach consumers in hard-to-deliver-to markets.

Direct-sales businesses face tough competition across the online marketplace. Add to that the challenge of securing safe, cost-effective delivery to areas where there is a void in last-mile services.

Today’s customer wants to order product quickly — and to receive it safely and promptly. But many high-density markets across country lack safe, fast delivery options. How can you position your business in these areas to ensure local customers and distributors have quick access to your products?

Sometimes product delivery is one of your biggest obstacles. You can lose sales and customer satisfaction in that last mile.

Many companies are choosing to open walk-in customer centers, also known as rapid response centers or product convenience centers. These centers allow individual members or your distributors access to same-day product delivery when quick shipping to their doorsteps isn’t an option.

How many of your potential customers live in “undeliverable” urban areas?  What could your business gain in sales by providing service to these consumers? If you sat down and calculated the potential, the numbers might surprise you — and make you want to take action.

“We reach your customers wherever they may be”. That is what the UPS website claims. But, if your business involves delivering products to certain high-density urban markets, you may realize that motto is not entirely accurate.

In neighborhoods where leaving a package is considered risky, consumers can find themselves on a very unpopular list — categorized as “undeliverable.” Sometimes delivery to your customer’s door is simply not an option. Even giants such as Amazon have certain sections of cities where they will not deliver.