Within any industry, there are issues that arise from time to time, and some issues that may arise more frequently. Direct sellers are not immune to these sorts of problems.

But like any successful enterprise, they look for ways to adapt. So, what are some common pain points direct selling organizations and their distributors face, and how can they overcome them?

The purchase process is quickly becoming a completely digital experience, with buyers and sellers all but eliminating human interaction. Almost everything can be done online. But is this what consumers want: no in-person customer service when purchasing a product?

Take a look at the latest trends in retail, and one fact becomes abundantly clear: e-commerce is the only place where substantial growth is occurring. With double-digit growth annually over the past few years, e-commerce is the future of retail. 

But not all e-commerce is created equal. By that I mean not every e-commerce business knows what it takes to be successful in the current customer-centered climate. 

Getting your goods through that last mile of the journey to your customers is the hardest and most expensive part of the trip. And now there’s a growing customer demand that has made it even more troublesome to pull off: same-day delivery expectations.

The holiday shopping season is here, and now is the time when your customer service will show whether it deserves candy or coal in its stocking. Your reputation rides on how your company interacts with your customers, many of whom are probably under the seasonal duress that the holidays heap upon them. Those customers may be cranky, short on time, indecisive, confused — they put your customer service to the ultimate test. 

Even if your pricing is competitive, you may be losing customers to the competition because they’re doing these things right.

Are you delivering when it comes to customer service? And not just as compared to your direct competitors. A recent Accenture study found that customers compare and contrast their digital shopping experiences — even those that offer totally different products or services.

That means the bar has been set by e-commerce giants like Amazon and Zappos, who are known for their customer service. These companies have grown customer expectations. Customers now expect, above all, two things:

The courier service industry has undergone dramatic changes in almost every respect, from types of products shipped to customer demands and expectations. 

With a surge in e-commerce across global economies, the highly competitive courier service industry has drastically evolved to meet consumers’ ever-changing needs. But there is one challenge that the courier industry has always faced: how to deliver goods or packages safely to their destination, into the customer’s hands faster and easier.