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3 Steps to Better Customer Service for  Contactless Pickup

Contactless pickup is here to stay

Social distancing and contactless pickup are here to stay for the foreseeable future. At Cura Resource Group we’re not surprised that a recent survey by Ipsos and USA Today concluded “more online, less in-store” is the clearest shopping trend so far since the COVID-19 pandemic rocked the world in early Spring. It turns out that most consumers aren’t in a hurry to go back to the way things were.

Topics: customer service secure delivery local sales center Covid-19

How to Offer Curbside Pickup When You Don't Have a Store


Adjusting to our “new normal” means businesses are finding new ways to get customers the products they want when and where they want them. Many restaurants, for example, have turned to curbside pickup as a substitute for serving diners at indoor tables.

Topics: last-mile delivery solutions local sales center managed pick-up centers MLM Covid-19

In Turbulent Times, Your People Matter Most

 
How Cura Resource Group is Responding to the Coronavirus Pandemic

 

It's not easy to think of something inspiring to say about logistics when the entire world has been flipped on its head by a pandemic. So after more than a month of working from home — like many of you — I decided to share how my own company is responding. I'm hoping that our experiences provide some comfort either by validating what you're also experiencing or by sparking some new ideas on how to cope.

Topics: local sales centers distribution strategy last-mile distribution center Covid-19

Will Logistics Ever be The Same After COVID-19?

Our Thoughts on the Future of Last-Mile Delivery

Cura Resource Group is in the business of helping companies distribute their goods in complex, hard-to-navigate, urban markets, so we’re well aware that last-mile logistics have never been more important than they are right now. With social distancing in full force due to COVID-19, people are depending on home deliveries for everything from food to pet supplies to paper goods (yes, even toilet paper.) We have never lived through such a significant disruption of “normal” shopping routines — even in years when our country was at war and supplies were scarce, people could still leave their homes to buy what they needed from local stores.

Topics: last-mile delivery solutions secure delivery local sales centers last-mile distribution center Covid-19

4-in-10 People Are Plagued By Package Theft And May Be Buying Less.

Unless you sell tractors and lawnmowers or back-yard trampolines, the chances are good that your customers come from all walks of life and live in all types of homes. From rural countrysides where the nearest shopping center is miles away, to suburban towns where neighbors know neighbors, the last mile of delivery for their e-commerce purchases is relatively straightforward. 

Topics: e-commerce shopping porch piracy last-mile challenge solution MLM

We Need to Talk About Sustainable Last-mile Delivery

The World Economic Forum Says Demand for Urban Last-mile Delivery Will Increase by 78% in the Next Decade

In January 2020, the World Economic Forum (WEF) released a stunning report about the unintended consequences of excessive last-mile delivery in our largest cities. The bad news, according to the WEF, is that our penchant for buying almost everything online instead of going to the store is resulting in clogged streets, longer commutes, and dirtier air in cities all over the world.

Topics: last-mile delivery solutions last-mile distribution center last-mile challenges amazon delivery

CRG & Herbalife’s Puerto Rico-based team show resilience and humanity in the face of recurring earthquakes

While tourists are still flocking to the nightlife of San Juan, the beaches of Condado, and the relatively calm oasis of Vieques and Culebra, it’s a different story 100 miles southwest. That’s where earthquakes have been rattling seaside Puerto Rico cities and villages, including Guánica, Guayanilla, and Ponce. 

Topics: customer service customer pick-up center managed pick-up centers hispanic consumer

Last-Mile Delivery Outlook for 2020: Five Key Retail Trends to Watch This Year


 

We saw so many changes in retail logistics in 2019, from “BOPIS” to the rise of direct-to-consumer pop-up shops. Here are our predictions for the next 12 months.

Topics: click-and-collect artificial intelligence amazon delivery retail

In Fashion, Sustainable Retail is All the Rage

Air pollution, overflowing landfills, and greenhouse gasses are all by-products of environmental damage created by manufacturing products and delivering those products into the hands of consumers.  

What — if anything — does watching a Paris runway show on your iPhone or buying a new dress online have to do with the global climate crisis?  

Topics: last-mile delivery solutions e-commerce local sales centers Herbalife amazon delivery retail

When Black Friday Comes, We Want In-store Pick Ups and Free Delivery

Thanksgiving 2019 falls late in the month — November 28th, to be exact — which means there are six fewer shopping days between your last bite of turkey and your first sip of Christmas eggnog. This fact isn’t lost on retailers, who spend all year figuring out how to get a larger share of holiday expenditures. One emerging strategy is to supplement conventional last-mile delivery with convenient local walk-in centers to provide better customer service, especially in busy urban markets. 

Topics: Black Friday click-and-collect Amazon porch-privacy holiday package theft mobile shopping