Our Blog

Why 2021 Holiday Retail Forecasts are "Cautiously Optimistic"


And why walk-in customer pick-up centers are a gift that keeps on giving.

We thought about posting this blog last month, but the Autumn sun was still warm and it seemed too early to talk about Christmas before we’d even had a chance to enjoy Halloween. 

Retail planners, however, have been thinking about how to prepare for a successful holiday shopping season for months now, and industry analysts have been crunching their numbers for 2021 holiday sales forecasts. 

Topics: holiday shopping e-commerce shopping local sales center distribution strategy retail

Demand for Last-Mile Delivery in U.S. Cities Continues to Grow


We love cities. Four out of five people in the U.S. live in cities, and they’re not just any people -- they’re Internet-connected consumers who work, play, and shop, from home. So cities, which already have the most people and the most technology, are critical e-commerce growth markets even if last-mile logistics can be hard.

Topics: local sales center last-mile challenge solution L.A. triathlon

When a Store is Not A Store: How COVID is Transforming Retail


Most consumers don’t spend much time thinking about the innovations that make it easier and more convenient to buy things. They simply adapt to a steady stream of new tools -- like digital wallets, mobile apps, and on-site delivery services -- as they come along.

Topics: local sales center omnichannel shopping Amazon retail

How to Keep Your Retail Employees From Quitting


 

More than 400 thousand small businesses folded in 2020 due to the pandemic. Single location stores were hit the hardest. Still, the net change in the total number of stores in the U.S. was positive: more stores opened than closed.

Simultaneously, e-commerce sky-rocketed, both out of necessity and an abundance of caution. But, as soon as it was safe to do so, we willingly went back into stores; clothing stores, in particular, because we like to try things on, and because it’s easier to return goods at a physical location. It turns out that online vs. in-store shopping is not a zero-sum game after all. We want both. 

Topics: local sales center omnichannel shopping retail L.A. triathlon

The Logistics of Postponed Sporting Events

The return of the Tokyo Olympics & L.A.'s Herbalife24 Triathlon

Imagine for a minute that you’re the person in charge of logistics for the 2021 Olympics in Tokyo, Japan. You know the international spectacle is already the biggest transportation and delivery challenge on the planet in a normal year. And now there’s COVID.

Topics: last-mile delivery solutions local sales center Herbalife

How to Re-Tool Online Fulfillment During a Pandemic

Think about any direct selling business and a digital-first approach is probably not what comes to mind. But young entrepreneurs joining the ranks of direct sales distributors have been changing how today’s direct selling brands operate.

Shaped by the needs of Generation Y, more direct sales companies are leveraging digital tools in all aspects of their businesses — from sales collateral to how their independent business owners (IBOs) or distributors operate.

Topics: customer service secure delivery local sales center Covid-19

3 Steps to Better Customer Service for  Contactless Pickup

Contactless pickup is here to stay

Social distancing and contactless pickup are here to stay for the foreseeable future. At Cura Resource Group we’re not surprised that a recent survey by Ipsos and USA Today concluded “more online, less in-store” is the clearest shopping trend so far since the COVID-19 pandemic rocked the world in early Spring. It turns out that most consumers aren’t in a hurry to go back to the way things were.

Topics: customer service secure delivery local sales center Covid-19

How to Offer Curbside Pickup When You Don't Have a Store


Adjusting to our “new normal” means businesses are finding new ways to get customers the products they want when and where they want them. Many restaurants, for example, have turned to curbside pickup as a substitute for serving diners at indoor tables.

Topics: last-mile delivery solutions local sales center managed pick-up centers MLM Covid-19

Remembering Hurricane Maria: Puerto Rico Still Recovering

Just a few days ago we witnessed the fury of Hurricane Dorian and its terrible toll on the Bahamas. The devastation caused by the giant storm is reminiscent of the catastrophic effects of Hurricane Maria on Puerto Rico in 2017. We know, because our Cura Resources Group team has been instrumental in helping the people of Puerto Rico rebuild their lives ever since.

Topics: customer service local sales center Herbalife managed pick-up centers customer experience

Industry Report: Why Local Pick-up Is Becoming the Norm, Not the Exception

Local pick-up: It’s all about Amazon.

Lines are blurring between online giants and traditional retail stores.

  • In June 2017, Amazon announced that it would pay $13.7 billion for Whole Foods, and Walmart announced that it would spend $310 million to acquire Bonobos, a brick-and-mortar men’s fashion brand.
Topics: direct sales last-mile delivery solutions e-commerce shopping customer pick-up center local sales center