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CRG & Herbalife’s Puerto Rico-based team show resilience and humanity in the face of recurring earthquakes

While tourists are still flocking to the nightlife of San Juan, the beaches of Condado, and the relatively calm oasis of Vieques and Culebra, it’s a different story 100 miles southwest. That’s where earthquakes have been rattling seaside Puerto Rico cities and villages, including Guánica, Guayanilla, and Ponce. 

Topics: customer service customer pick-up center managed pick-up centers hispanic consumer

Case Study: Herbalife Nutrition Drives Customer Satisfaction and Brand Awareness through Local Sales Centers

If you’re a direct sales individual distributor, you realize that time is money. You want to be able to get the fastest moving products while they’re hot, so you can get them into the hands of your customers.

Topics: customer service customer pick-up center local sales centers Herbalife distribution strategy

3 Ways to Promote a New Last-Mile Distribution Center

You’ve decided to open a last-mile distribution center. Congratulations! These managed sales centers can be a great way to reduce shipping costs while getting product into your customers’ hands faster than traditional shipping methods. So how can you make your local community aware that your last-mile distribution center is open for business?

Topics: last-mile delivery solutions customer pick-up center local sales centers distribution strategy

Last-Mile Customer Service Can Make or Break a Customer’s Experience

Think about your last e-commerce purchase experience. What’s one of the first things you think of? If you said the delivery of the product, you’re not alone.

Regardless of the experience of the actual purchase, the perception of the business — rightly, or wrongly — is often shaped by the circumstances surrounding the delivery.

Topics: customer service last-mile delivery solutions customer demands e-commerce shopping secure delivery customer pick-up center distribution strategy

Top Posts about Last-Mile Challenges for Direct Sales and E-Commerce (1-5)

It’s important to us that we keep you informed about the latest trends in your industry, specifically last-mile challenges and customer pick-up centers. In case you missed them the first time around, here is a summary of our most popular posts thus far.

Topics: customer convenience center direct sales last-mile delivery solutions Fulfillment by Amazon e-commerce business growth customer pick-up center local sales centers

Industry Report: Why Local Pick-up Is Becoming the Norm, Not the Exception

Local pick-up: It’s all about Amazon.

Lines are blurring between online giants and traditional retail stores.

  • In June 2017, Amazon announced that it would pay $13.7 billion for Whole Foods, and Walmart announced that it would spend $310 million to acquire Bonobos, a brick-and-mortar men’s fashion brand.
Topics: direct sales last-mile delivery solutions e-commerce shopping customer pick-up center local sales center

4 Pain Points Customer Pick-Up Centers Solve for Direct Sellers

Within any industry, there are issues that arise from time to time, and some issues that may arise more frequently. Direct sellers are not immune to these sorts of problems.

But like any successful enterprise, they look for ways to adapt. So, what are some common pain points direct selling organizations and their distributors face, and how can they overcome them?

Topics: customer service direct sales direct sellers cross-channel shopping last-mile delivery solutions e-commerce customer pick-up center free shipping local sales centers distribution strategy

How One Direct Sales Company Embraced Local Sales Centers

Herbalife Nutrition is a $4.5 billion global nutrition company with more than 8,000 employees around the world. It relies on a network of dedicated independent distributors in more than 90 countries to sell nutrition, weight-management, energy and fitness, and personal-care products. So how can Herbalife best support its independent distributors, getting them fast-moving products when they need them without creating an inventory burden?

The answer is local sales centers.

Topics: direct sales last-mile delivery solutions business growth customer pick-up center local sales centers Herbalife

Solving the Delivery Traffic Crisis

Were you aware that it’s possible to contribute to a traffic jam just by shopping online? It sounds far-fetched, but it’s much more likely than you think.

Topics: last-mile delivery solutions e-commerce shopping customer pick-up center

5 Alternative Solutions to Offering Free Shipping

Fast and free shipping: every e-commerce customer wants it. Unfortunately, this sort of service isn’t always feasible. Trying to keep up with the Amazons of the world can put a dent in a business’ bottom line — and sometimes it can even cause a business to fold.

Topics: customer demands Same Day Delivery e-commerce e-commerce shopping omnichannel business customer pick-up center free shipping